Refund and Returns Policy

Effective Date: March 24, 2025

At Pulsehato, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your order, our Refund and Returns Policy provides clear guidelines for resolving your concerns.

Returns Eligibility

  • Timeframe: Items must be returned within 30 days of purchase.
  • Condition: Products must be unused, in their original packaging, and accompanied by proof of purchase (receipt or order confirmation).
  • Non-Returnable Items: Customized items, clearance products, and gift cards are not eligible for return unless defective.

How to Initiate a Return

  1. Contact Us:
    Reach out to our support team at info@pulsehato.net or call (586) 948-1470 to begin the return process.

  2. Approval:
    Once your request is reviewed, we will provide instructions on how to return your item.

  3. Shipping:
    Customers are responsible for return shipping costs unless the item is defective or we made an error in the order.

Refund Policy

  • Processing Time: Refunds will be processed within 7-10 business days of receiving and inspecting the returned item.
  • Method of Refund: Refunds will be issued to the original payment method.
  • Partial Refunds: Items returned not in original condition, damaged, or missing parts may receive a partial refund at our discretion.

Exchanges

We replace items only if they are defective or damaged. If you need to exchange an item for the same product, contact us at info@pulsehato.net or call (586) 948-1470 for assistance.

Defective or Damaged Items

If you receive a defective or damaged item, please notify us within 7 days of delivery. We will arrange for a replacement or a full refund, including return shipping costs.

Late or Missing Refunds

If you have not received a refund within the stated timeframe:

  1. Check with your bank or credit card company.
  2. Contact us at info@pulsehato.net for further assistance.

Contact Us

For questions or concerns about our Refund and Returns Policy, please contact us:

  • Phone: (586) 948-1470
  • Email: info@pulsehato.net
  • Address: 48820 Gratiot Ave, New Baltimore, Michigan

Pulsehato is committed to providing a hassle-free shopping experience and ensuring customer satisfaction. For more details, visit pulsehato.net.